Returns for Full-Priced Items:
- Eligibility: All full-priced items can be returned within 14 business days of purchase.
- Condition: Items must be unworn, unwashed, and in original condition with packaging and hangtags attached. Include a copy of your receipt or proof of purchase with your return.
- Tag Issues: If your purchase didn't have tags attached, contact us immediately at hello@wovenjiujitsu.com.
Exchange Policy:
- Exchanges: We only accept returns. For an exchange, simply return your product and make a new purchase for the desired item.
- International Orders: Returns are not accepted for orders outside Indonesia. All international orders are final sale.
Return Process:
- Initiate Return: Email us at hello@wovenjiujitsu.com with the subject “Return Request - [Your Name] - [Order Number]” within 14 days of your purchase.
- Email Details: Specify the reason for your return, including the merchandise style number and item description.
- Packaging: Return the clothing in another box to protect the original packaging.
- Return Authorization: Once your return is approved, we’ll provide an Online Return Authorization Number (ORA#). Include this ORA# with your return package.
- Timeframe: The return should be completed within 14 days from receiving your ORA#. Returns outside this timeframe are not accepted.
Shipping Address for Returns:
Woven Jiu Jitsu
Jl. Munduk Kedungu No.17, Pererenan
Mengwi, Bali , 80351
Indonesia
Refund Processing:
- Upon receipt and inspection, you will be refunded the purchase amount on your credit card, excluding original shipping costs.
- Shipping Costs: You are responsible for all shipping and customs charges for returning the order.
Additional Guidelines:
- ORA# Requirement: Returns without an ORA# will not be accepted and will be returned at your expense.
- Return Rejection: We reserve the right to reject returns that do not comply with our policy. Unauthorized returns will not be refunded and returned at your expense.
- Lost/Damaged Items: We are not responsible for packages lost or damaged in transit.
Contact Us:
For questions or concerns about our return policy, please email hello@wovenjiujitsu.com.
